Expert Support
Skip the troubleshooting rabbit holes. Our experts can tackle complex technical issues while your team focuses on creating value.
Power Through Technical Roadblocks
Expert support for security compliance, performance optimization, and the technical challenges that slow enterprise teams
Confusion around best practices and policies for python use
Python dependency security and production conflicts
Technical issues with Python libraries
Workflows and tools unable to cope with large datasets
Difficulty developing and deploying custom AI tools
Data analysis projects unable to reach production
Performance bottlenecks becoming prohibitively expensive at scale
Enterprise technical solutions exceeding team capabilities
Where Teams Get Stuck, We Step In.
Expert support for security compliance, performance optimization, and the technical challenges that slow enterprise teams
Resolve Technical Issues
Expert diagnosis and rapid resolution for complex Python, AI, and integration challenges that halt progress.
Enable Enterprise Integration
Navigate complex integrations with experts who've connected AI to enterprise systems hundreds of times.
Meet Compliance Standards
Ensure Python environments meet enterprise standards and regulatory requirements without slowing innovation.
Create Custom Packages
Build and optimize tailored solutions that meet your specific organizational workflows and requirements.
Optimize at Scale
Optimize workflows and resource usage to maintain high performance as your AI initiatives expand.
Expert Guidance
Build practices that grow with your organization—from proof-of-concept to enterprise-wide deployment.
Support Plans at a Glance
BRONZE SUPPORT
Included in Business tier:
- Unlimited community forum access
- Unlimited support tickets
- 2 named support contacts
- Standard documentation and resources
- 12-hour response on urgent issues
Perfect for teams getting started or working on non-critical projects.
SILVER SUPPORT
Everything in Bronze, plus:
- 5 names support contacts
- 4-hour response on urgent issues
- Professional service hours
- Access to Technical Account Manager
Ideal for growing teams that hit occasional complex issues.
GOLD SUPPORT
Everything in Silver, plus:
- 1-hour response on urgent issues
- 24/7 support for mission-critical problems
Essential when AI initiatives directly impact business operations.
Compare Support Plan Details
| Support Level | Bronze (Included) | Silver | Gold |
|---|---|---|---|
| Named Support Contacts | 2 | 5 | 5 |
| Support Tickets / Month | Unlimited | Unlimited | Unlimited |
| Professional Services Hours / Year | 0 | 4 | 20 |
| P1 24×7 Response | No | No | Yes |
| P1 Initial Response Time | 12 Hours | 4 Hours | 1 Hour |
| P2 Initial Response Time | 24 Hours | 12 Hours | 4 Hours |
| P3 Initial Response Time | 48 Hours | 12 Hours | 8 Hours |
| P4 Initial Response Time | 48 Hours | 48 Hours | 12 Hours |
| Technical Account Manager (TAM) | No | Access | Dedicated |
| Implementation | $5,000 | Included | Included |
Bronze (Included)
2
Unlimited
0
No
12 Hours
24 Hours
48 Hours
48 Hours
No
Silver
5
Unlimited
4
No
4 Hours
12 Hours
12 Hours
48 Hours
Access
Gold
5
Unlimited
20
Yes
1 Hour
4 Hours
8 Hours
12 Hours
Dedicated
Service Hours
Support: 3AM - 7PM CT Monday - Friday
Support covers supported features of Anaconda products, while other technical topics fall under Professional Services. Priority Level 1 through 4 (P1-P4) indicates the severity level of the issue as determined by the customer or Anaconda: P1 =Urgent Priority, P2 = High Priority, P3 = Normal Priority, P4 = Low Priority. For more information on support hours and holidays, see Anaconda Support Hours and Holidays.