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Anaconda Platform 7.0.0 is available through a limited early access program. Contact your Anaconda Technical Account Manager (TAM) if you’re interested in adopting the latest version.
This page details some common issues and their respective workarounds. For Anaconda installation or technical support options, visit our support offerings page.
403 error
Cause
403 errors are generic web server errors that occur when you do not have permissions for the channel you’re attempting to access. There are several reasons a 403 error could be received:
  • The user has misconfigured their channels in their configuration (for example, the secure location where the token is stored was accidentally deleted (most common))
  • A firewall or other security device or system is preventing user access (second most common)
  • We are blocking their access because of a potential terms of service violation (third most common)
Solution
  1. First, run the following to undo your current configurations: 
    conda config --remove-key default_channels
  2. Next, install or upgrade the conda-token tool: 
    conda install --freeze-installed conda-token
  3. Lastly, re-apply the token and configuration settings: 
    conda token set <TOKEN>
    Replace <TOKEN> with your token.
If this doesn’t resolve the issue, Anaconda recommends consulting our Terms of Service error page.
Conda: Channel is unavailable/missing or package itself is missing
Cause
Configuring your .condarc might cause you to be unable to install . You might receive an error message that the channel or package is unavailable or missing.
Solution
  1. First, run the following to undo your current configurations: 
    conda config --remove-key default_channels
  2. Next, install or upgrade the conda-token tool: 
    conda install --freeze-installed conda-token
  3. Lastly, re-apply the token and configuration settings: 
    conda token set <TOKEN>
If the above method does not work, try clearing your index cache:
conda clean --index-cache
This forces conda to sync metadata from the repo server.
SSL issues
Cause
You may receive an SSL verification error if you have SSL enabled with a self-signed certificate.
Solution
Run the following command to disable SSL certificate check:
conda repo config --set ssl_verify False
Verify the above command worked:
conda repo config --show