Troubleshooting - Anaconda

Most common issues
command not found: conda
CondaHTTPError: HTTP 400 Bad Request for URL
UnavailableInvalidChannel: HTTP 404 Not Found for channel
PackagesNotFoundError: The following packages are not available from current channels
DirectoryNotACondaEnvironmentError: The target directory exists, but it is not a conda environment
EnvironmentNotWriteableError
ModuleNotFoundError: No module named X
Receiving a 403 Forbidden error from an Anaconda channel
HTTP 000 CONNECTION FAILED
conda update anaconda command does not install the latest version of the anaconda metapackage
Recovering your Anaconda installation
Channels list adding extra channels
Uninstall.sh not found
Anaconda.com account issues
Not receiving Anaconda.com account verification email
I can’t access my learning courses
Unable to reset Anaconda.com account password
Subscribed to Academic plan but seeing Starter plan
Anaconda Distribution issues
Using Anaconda behind a firewall or proxy
InsecurePlatformWarning error
Anaconda search error: not recognized as an internal or external command/unrecognized arguments
Collecting package metadata (repodata.json): - Killed
Error message: Unable to remove files
Using 32- and 64-bit libraries and CONDA_FORCE_32BIT
Proxy request sent, not found
Installation issues
Anaconda installer download problems
Error message on install: Already installed
Windows-specific issues
Cannot see Anaconda menu shortcuts after installation on Windows
Windows error: Failed to create Anaconda menus or Failed to add Anaconda to the system PATH
Anaconda interfering with other software on Windows
Files left behind after uninstalling Anaconda on Windows
Spyder errors or failure to launch on Windows
Uninstaller requests admin privileges on Windows
Windows permission errors when installing from Favorites folder
Trouble with activation on PowerShell on Windows
Linking problems when Python extensions are compiled with gcc
macOS-specific issues
”This package is incompatible with this version of macOS” error when running a .pkg installer on OSX
Linux-specific issues
Missing libgomp on Power8
Anaconda on Power8 reports “can not execute binary file”
Anaconda Distribution installation failed with “‘ascii’ codec can’t encode character ‘xe4’ in position 96” error
Desktop issues
Model won’t load (exit code 3221225781)
Navigator issues
Custom Navigator app isn’t appearing on the Home page
Custom Navigator app won’t launch
Navigator fails to update to version 2.6.4
Navigator error on start up
Issues launching or initializing
PermissionError on macOS Catalina
Access denied error
Navigator buttons are missing
Trouble logging in to Package Security Manager (On-prem) in Navigator
VS Code is not appearing on the Navigator Home tab
Anaconda Navigator fails to start and gives Permission denied error
Navigator gives ‘Email verification failed’ error 403
Navigator fails to start due to “Could not load the Qt platform plugin “xcb” in "" even though it was found” error
Disable Anaconda.com login reminder
Update popup not automatically appearing
Environment backup not working in Navigator with error “Unable to create requested file”
Anaconda.org issues
Captcha not appearing when trying to create an Anaconda.org account on Firefox
”URI no longer exists and has been permanently removed” 410 error when attempting to upload notebooks or environments to Anaconda.org
Users don’t have passwords for anaconda-client login to Anaconda.org
Notebooks issues
Toolbox environment card says the environment is installed, but no environment in the Launcher or runtime selector
Quickstart environment installation errored
CLI or Navigator gives “error starting kernel” message
The GPU runtime does not start up
My code isn’t running in GPU runtime
Published Panel app is blank
All CPU seconds have been used up in Notebooks
Error when importing packages in Notebooks
”Missing ipykernel dependency” error
Custom runtime not appearing in Launcher or Assign a Runtime modal
”File load error,” “unhandled error,” or “unexpected error” message
Notebooks won’t open from Anaconda Platform
Notebook cannot access external sites after subscription upgrade
AI Navigator issues
Model won’t load (exit code 3221225781)
Toolbox Excel add-in issues
Error installing functions in Excel

This page includes common troubleshooting topics for Anaconda products. Issues are grouped by product and category. Select a product or category below to jump to relevant troubleshooting topics.

If you encounter an issue or bug that isn’t covered on this page, you can ask for help in the Anaconda community forums or open a support ticket.

Troubleshooting categories

Most common issues
Anaconda.com account issues
Anaconda Distribution issues
Installation issues
Windows-specific issues
macOS-specific issues
Linux-specific issues
Desktop issues
Navigator issues
Anaconda.org issues
Notebooks issues
AI Navigator issues
Toolbox Excel add-in issues

Reference

​Most common issues

​Anaconda.com account issues

​Anaconda Distribution issues

​Installation issues

​Windows-specific issues

​macOS-specific issues

​Linux-specific issues

​Desktop issues

​Navigator issues

​Anaconda.org issues

​Notebooks issues

​AI Navigator issues

​Toolbox Excel add-in issues

Most common issues

Anaconda.com account issues

Anaconda Distribution issues

Installation issues

Windows-specific issues

macOS-specific issues

Linux-specific issues

Desktop issues

Navigator issues

Anaconda.org issues

Notebooks issues

AI Navigator issues

Toolbox Excel add-in issues