Frequently asked questions
Questions regarding installers & packages, conda, or Navigator
For any questions regarding installers and packages, please refer to Distribution Troubleshooting.
For help with conda, please refer to the official conda documentation.
For help with Navigator, please refer to our Navigator documentation.
Getting started with Anaconda
- Secure access to our commercial package repository, with a new URL and token for access
- Compliance for commercial use according to the Anaconda Terms of Service
- Ability to leverage mirroring software to create copies of the commercial package repository (Site license only)
- Policy filters and virtual channels (Business tier only)
Yes, as long as your Anaconda Distribution account is used for non-commercial activities.
It can, but Anaconda recommends using your corporate email so your admin can track all tokens in use.
Setting up and managing your Anaconda account
Accounts are verified through a link that is sent to the email address you used to sign up.
If you work for a company with strict firewall protections, your verification email may be delayed. Check your email’s spam folder in case it was delivered there. If you don’t find it in your spam folder, please submit a ticket.
Your verification email link must be used within 24 hours. If not, you must generate a new verification email.
Please submit a ticket for account-related questions.
No, your password will not expire.
Anaconda Cloud allows you to remain logged in until it detects one hour of inactivity. After that, you will need to sign in again.
Authenticating Anaconda
For individual subscribers, a private token will be sent to the email address associated with your Anaconda Cloud account.
For organization members, you can issue yourself a token by following instructions provided here after you have been assigned a seat.
For individual subscribers, you can re-issue yourself a new token here.
For organization members, you can re-issue yourself a new token by following instructions provided here.
Requesting a new token will revoke and deactivate your existing token’s access. Remember to update your access token by running the conda token set <TOKEN> command.
If you are transitioning from an individual user license to a site license, you will need to update your access token. A site licence will provide you with a token that anyone in your organization can use to access the repository.
If you need multiple tokens for your team, each team member must create an Anaconda Cloud account to obtain an access token.
If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke it’s access. See What happens if I lose my access token, above.
Keep your access token private and secure.
Please submit a ticket for account-related questions.
Your token’s expiration date is based off your subscription’s expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to sync your token to extend its life to your new subscription expiration date.
Setting up my access
Yes. This is done via a sales agreement. Please contact sales at [email protected].
To authenticate Anaconda, please refer to the Authenticating to Anaconda section in the quickstart guide.
Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your .condarc file to use packages from the repo.anaconda.cloud channels main, r, and msys2 (Windows only).
Setting up and managing payments and billing
For individual subscriptions, open the user dropdown menu and select Subscriptions.
- Sign in to Anaconda Cloud.
- Open the user dropdown menu and select Subscriptions.
- Click Manage Subscription to access Stripe.
For instructions on how to cancel your subscription, see Canceling a subscription.
Requesting cancellation will initiate revoking any subscription-based access on your account.
Yes, you will receive an email confirming your subscription has been cancelled.
You will have access to Anaconda until the end of the paid subscription period. For example, if you purchased a monthly subscription, your access will last until the end of the month.
Navigate to your Organizations page, select your organization, and then select Subscriptions in the left-hand navigation. Click Manage Subscription to access Stripe and your payment information.
Navigate to your Organizations page, select your organization, and then select Subscriptions in the left-hand navigation. Click Manage Subscription to access Stripe and change or add your credit card information.
Only administrators can change member permissions. Administrators cannot change their own permissions.
Navigate to your Organizations page, then select your organization. From the Users page, you can assign a new billing manager by selecting a user, then clicking Assign as Billing Manager. Click Assign as Billing Manager again to confirm.
You will be emailed receipts for your payments when they are made. You can also view your payment history at any time from Stripe.
Navigate to your Organizations page, select your organization, and then select Subscriptions in the left-hand navigation. Click Manage Subscription to access Stripe.
In Stripe, scroll down to see your invoice history. Select any invoice from the list to download either your invoice or your receipt.
Approximately 5-10 business days after payment confirmation, depending upon the bank.
If your credit card is breached, change your credit card details in Stripe.
Navigate to your Organizations page, select your organization, and then select Subscriptions in the left-hand navigation. Click Manage Subscription to access Stripe.
In Stripe, click Edit to update your credit card information.
Stripe. Anaconda does not host your financial data.
Stripe. Anaconda will show in the description.
For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.
For yearly subscriptions, you will be billed one year from the date you purchased your current subscription.
Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.
You will have until the end of the canceled month.
Navigate to your Organizations page, select your organization, and then select Subscriptions in the left-hand navigation. Click Manage Subscription to access Stripe.
In Stripe, click Update subscription. Select either Monthly or Yearly, then click Continue. On the next page, click Confirm.
Yes. Purchases require an active and valid card on your profile.
We do not offer refunds or exchanges.
Yes, we will email your receipt after purchase to the email address associated with your profile.
You can request the deletion of your account and personal data at any time by navigating to the Privacy & Security page and clicking Delete my account.
Anaconda community
You can report any suspicious activity by submitting a ticket.
You can report bugs or any other errors to our anaconda-issues repo.
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