Frequently asked questions
Questions regarding installers & packages, conda, or Navigator
For any questions regarding installers and packages, please refer to Distribution Troubleshooting. For help with conda, please refer to the official conda documentation. For help with Navigator, please refer to our Navigator documentation.General questions
What do I get from business tier that I don't get from the free or starter tiers?
What do I get from business tier that I don't get from the free or starter tiers?
Can I still keep my personal Anaconda account?
Can I still keep my personal Anaconda account?
Does my personal email address associated with my account follow me to my corporate membership?
Does my personal email address associated with my account follow me to my corporate membership?
Organization management
Why didn't my organization member receive an invitation when I sent them one?
Why didn't my organization member receive an invitation when I sent them one?
https://anaconda.com/app/organizations/<ORG_ID>/users page and search for their email address to see if they are a member. If they are not listed and do not receive the invitation after you resend it, open a support ticket.Setting up and managing your Anaconda account
How do I verify my account?
How do I verify my account?
What happens if I do not receive an email verification?
What happens if I do not receive an email verification?
What happens if I get an error after clicking the verification link?
What happens if I get an error after clicking the verification link?
Does my password expire?
Does my password expire?
How long will my login remain active?
How long will my login remain active?
Authenticating Anaconda
How do I obtain my access token?
How do I obtain my access token?
What happens if I lose my access token?
What happens if I lose my access token?
conda token set <TOKEN> command.Do I ever need to update my access token?
Do I ever need to update my access token?
What if I need multiple access tokens, like for a team of users?
What if I need multiple access tokens, like for a team of users?
What happens if someone else uses my token?
What happens if someone else uses my token?
How do I prevent unauthorized access?
How do I prevent unauthorized access?
What do I do if my access token does not work?
What do I do if my access token does not work?
When does my token expire?
When does my token expire?
Setting up my access
Can I add support to my subscription?
Can I add support to my subscription?
How do I activate my account?
How do I activate my account?
How do I add repo.anaconda.cloud defaults to the .condarc file?
How do I add repo.anaconda.cloud defaults to the .condarc file?
.condarc file to use packages from the repo.anaconda.cloud channels main, r, and msys2.Setting up and managing payments and billing
How do I view my subscription information?
How do I view my subscription information?
How do I manage my subscription?
How do I manage my subscription?
How do I cancel my subscription?
How do I cancel my subscription?
Will I get a notification of my cancellation?
Will I get a notification of my cancellation?
What happens to my current account when I cancel my subscription?
What happens to my current account when I cancel my subscription?
How do I access my payment information?
How do I access my payment information?
How do I change or add credit card information?
How do I change or add credit card information?
How do I change my organization billing manager?
How do I change my organization billing manager?
How can I get my payment history?
How can I get my payment history?
How long does it take to see a payment posted?
How long does it take to see a payment posted?
What happens if my credit card is breached?
What happens if my credit card is breached?
Who hosts my credit card data?
Who hosts my credit card data?
What company shows up on my bank statement?
What company shows up on my bank statement?
When will I be billed, monthly or yearly?
When will I be billed, monthly or yearly?
Is my membership prorated?
Is my membership prorated?
If I cancel mid-month, how long will I have access to the platform?
If I cancel mid-month, how long will I have access to the platform?
How do I change my subscription duration? For example, switching from monthly to annual or annual to monthly.
How do I change my subscription duration? For example, switching from monthly to annual or annual to monthly.
Do I have to have a credit card on file?
Do I have to have a credit card on file?
What is your refund policy?
What is your refund policy?
Will I get a receipt?
Will I get a receipt?
How do I delete my account and personal data?
How do I delete my account and personal data?
Anaconda community
How do I report suspicious activity on the platform?
How do I report suspicious activity on the platform?
How do I report a bug?
How do I report a bug?