> ## Documentation Index > Fetch the complete documentation index at: https://anaconda.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Known issues We are aware of the following issues using Anaconda Enterprise. If you’re experiencing other unexpected behavior, consider checking our [Support Knowledge Base](https://support.anaconda.com/hc/en-us/categories/360001831874-Anaconda-Enterprise-5). *** ## Unable to obtain Zeppelin credentials After selecting **Credential** and clicking the question mark icon in the Zeppelin editor, the user should be redirected to Zeppelin documentation explaining the process for obtaining credentials. However, that link is broken. **Workaround** Rather than committing something sensitive in your code/repository through Zeppelin, create a [Kubernetes secret](../data-science-workflows/user-settings#storing-secrets) in JSON format. ## Process for installing the Anaconda Enterprise CLI doesn’t work The process of installing the Anaconda Enterprise CLI downgrades packages that are essential to the AE CLI, resulting in a conda env that won’t work with the tool. **Workaround** Follow this process to create a working conda environment, and activate it: ``` conda create -n cli-test -c https://anaconda.example.com/repository/conda/anaconda-enterprise anaconda-enterprise-cli git python=3.6 cas-mirror conda activate cli-test ``` To access help for using the Anaconda Enterprise CLI, run `anaconda-enterprise-cli --help`. ## Attempting to install new PyViz packages in JupyterLab results in error The new PyViz libraries aren’t compatible with the version of JupyterLab used in Anaconda Enterprise. For more information on PyViz compatibility, see [https://github.com/pyviz/pyviz\_comms#compatibility](https://github.com/pyviz/pyviz_comms#compatibility). **Workaround** Open the project in Jupyter Notebook. ## Unable to download files when running JupyterLab in Chrome browser If you attempt to download a file from within a JupyterLab project running on Chrome, you may see a `Failed/Forbidden` error, preventing you from being unable to download the file. **Workaround** Open the project in Jupyter Notebook or another supported browser, such as Firefox or Safari, and download the file. ## Unexpected metadata in a package breaks AE channel The `cspice` and `spiceypy` packages mirrored from conda-forge include incompatible metadata, which causes a `channeldata.json` build failure, and makes the entire channel inaccessible. **Workaround** Remove these packages from the AE channel, or update your conda-forge mirror to pull in the latest packages. ## Custom conda configuration file may be overwritten If you add a custom `.condarc` file to your project using the `anaconda-enterprise-cli spark-config` command, it may get overwritten with the default config options when you deploy the project. **Workaround** Place the `.condarc` file in a directory other than your home directory (`/opt/continuum/.condarc`). Note that the conda config settings are loaded from all of the files on the conda config search path. The config settings are merged together, with keys from higher priority files taking precedence over keys from lower priority files. If you need extra settings, start by adding the `.condarc` file to a lower priority file first and see if this works for you. For more information on how directory locations are prioritized, see [this blog post](https://www.anaconda.com/conda-configuration-engine-power-users/). Starting in Anaconda Enterprise 5.3.1, you can also [set global config variables via a config map](../admin/advanced/global_config), as an alternative to using the AE CLI. ## Incorrect information in command output When running the `anaconda-enterprise-cli spark-config` command to [connect to a remote Hadoop Spark cluster from within a project](../admin/advanced/config-livy-server#configuring-project-access), the output says you need to specify the namespace by including `-n anaconda-enterprise`. **Workaround** You must omit `-n anaconda-enterprise` from the command, as AE is installed in the `default` namespace. ## Error creating an environment immediately after installation At least one project must exist on the platform before you can [create an environment](../admin/custom-installer#creating-an-environment). If you attempt to create an environment first, the logs will say that the associated job is `running`, and the container isn’t ready. **Workaround** Create a project first. The environment creation process will continue and successfully complete after a few minutes. ## Cluster performance may degrade after extended use The default limit for `max_user_watches` may be insufficient, and can be increased to improve cluster longevity. **Workaround** Run the following command *on each node in the cluster*, to help the cluster remain active: ``` sysctl -w fs.inotify.max_user_watches=1048576 ``` To ensure this change persists across reboots, you’ll also need to run the following command: ``` sudo echo -e "fs.inotify.max_user_watches = 1048576" > /etc/sysctl.d/10-fs.inotify.max_user_watches.conf ``` ## Invalid issuer URL causes library to get stuck in a sync loop When using the Anaconda Enterprise Operations Center to [create an OIDC Auth Connector](../admin/user-mgmt/oidc), if you enter an invalid issuer url in the spec, the `go-oidc` library can get stuck in a sync loop. This will affect *all* connectors. **Workaround** *On a single node cluster*, you’ll need to do the following shut down gravity: 1. Find the gravity services: `systemctl list-units | grep gravity`. You will see output like this: ``` # systemctl list-units | grep gravity gravity__gravitational.io__planet-master__0.1.87-1714.service loaded active running Auto-generated service for the gravitational.io/planet-master:0.1.87-1714 package gravity__gravitational.io__teleport__2.3.5.service loaded active running Auto-generated service for the gravitational.io/teleport:2.3.5 package ``` 2. Shut down the `teleport` service: ``` systemctl stop gravity__gravitational.io__teleport__2.3.5.service ``` 3. Shut down the `planet-master` service: ``` systemctl stop gravity__gravitational.io__planet-master__0.1.87-1714.service ``` *On a multi-node cluster*, you’ll need to shut down gravity AND all `gravity-site` pods: ``` kubectl delete pods -n kube-system gravity-site-XXXXX ``` In both cases, you’ll need to restart gravity services: ``` systemctl start gravity__gravitational.io__planet-master__0.1.87-1714.service systemctl start gravity__gravitational.io__teleport__2.3.5.service ``` ## GPU affinity setting reverts to default during upgrade When upgrading Anaconda Enterprise from a version that supports the ability to reserve GPU nodes to a newer version (for example, 5.2.x > 5.2.3), the `nodeAffinity` setting reverts to the default value, thus allowing CPU sessions and deployments to run on GPU nodes. **Workaround** If you had commented out the `nodeAffinity` section of the Config map in your previous installation, you’ll need to do so again after completing the upgrade process. See [Setting resource limits](../admin/resources/resource-profile) for more information. ## Install and post-install problems **Failed installations** If an installation fails, you can view the failed logs as part of the support bundle in the failed installation UI. After executing `sudo gravity enter` you can check `/var/log/messages` to troubleshoot a failed installation or these types of errors. After executing `sudo gravity enter` you can run `journalctl` to look at logs to troubleshoot a failed installation or these types of errors: ``` journalctl -u gravity-23423lkqjfefqpfh2.service ``` Replace `gravity-23423lkqjfefqpfh2.service` with the name of your gravity service. You may see messages in `/var/log/messages` related to errors such as “etcd cluster is misconfigured” and “etcd has no leader” from one of the installation jobs, particularly `gravity-site`. This usually indicates that `etcd` needs more compute power, needs more space or is on a slow disk. Anaconda Enterprise is very sensitive to disk latency, so we usually recommend using a better disk for `/var/lib/gravity` on target machines and/or putting `etcd` data on a separate disk. For example, you can mount `etcd` under `/var/lib/gravity/planet/etcd` on the hosts. After a failed installation, you can [uninstall Anaconda Enterprise](../install/migrate/uninstall) and start over with a fresh installation. **Failed on pulling gravitational/rbac** If the node refuses to install and fails on pulling gravitational/rbac, create a new directory `TMPDIR` before installing and provide write access to user 1000. **“Cannot continue” error during install** This bug is caused by a previous failure of a kernel module check or other preflight check and subsequent attempt to reinstall. Stop the install, make sure the preflight check failure is resolved, and restart the install again. **Problems during post-install or post-upgrade steps** Post-install and post-upgrade steps run as Kubernetes jobs. When they finish running, the pods used to run them are **not** removed. These and other stopped pods can be found using: ``` kubectl get pods -A ``` The logs in each of these three pods will be helpful for diagnosing issues in the following steps: | Pod | Issues in this step | | :-------------- | :------------------ | | `ae-wagonwheel` | post-install UI | | `install` | installation step | | `postupdate` | post-update steps | **Post-install configuration doesn’t complete** After completing the post-install steps, clicking **FINISH SETUP** may not close the screen, and prevent you from continuing. You can complete the process by running the following commands within gravity. To determine the site name: ``` SITE_NAME=$(gravity status --output=json | jq '.cluster.token.site_domain' -r) ``` To complete the post-install process: ``` gravity --insecure site complete ``` **Re-starting the post-install configuration** In order to reinitialize the post-install configuration UI—to regenerate temporary (self-signed) SSL certificates or reconfigure the platform based on your domain name—you must re-create and re-expose the service on a new port. First, export the deployment’s resource manifest: ``` helm template --name anaconda-enterprise /var/lib/gravity/local/packages/unpacked/gravitational.io/AnacondaEnterprise/5.X.X/resources/Anaconda-Enterprise/ -x /var/lib/gravity/local/packages/unpacked/gravitational.io/AnacondaEnterprise/5.X.X/resources/Anaconda-Enterprise/templates/wagonwheel.yaml > wagon.yaml ``` Edit `wagon.yaml`, replacing `image: ae-wagonwheel:5.X.X` with `image: leader.telekube.local:5000/ae-wagonwheel:5.X.X` Then recreate the ae-wagonwheel deployment using the updated YAML file: ``` kubectl create -f /var/lib/gravity/site/packages/unpacked/gravitational.io/AnacondaEnterprise/5.X.X/resources/wagon.yaml -n kube-system ``` **NOTE:** Replace 5.X.X with your actual version number. To ensure the deployment is running in the system namespace, execute `sudo gravity enter` and run: ``` kubectl get deploy -n kube-system ``` One of these should be `ae-wagonwheel`, the post-install configuration UI. To make this visible to the outside world, run: ``` kubectl expose deploy ae-wagonwheel --port=8000 --type=NodePort --name=post-install -n kube-system ``` This will run the UI on a new port, allocated by Kubernetes, under the name `post-install`. To find out which port it is listening under, run: ``` kubectl get svc -n kube-system | grep post-install ``` Then navigate to `http://:` to access the [post-install UI](../install/config). ## Kernel parameters may be overwritten and cause networking errors If networking starts to fail in Anaconda Enterprise, it may be because a kernel parameter related to networking was inadvertently overwritten. **Workaround** *On the master node running AE,* run `gravity status` and verify that all kernel parameters are set correctly. If the `Status` for a particular parameter is `degraded`, follow [the instructions here](../install/reqs) to reset the kernel parameter. ## Removing collaborator from project with open session generates error If you remove a collaborator from a project while they have a session open for that project, they might see a `500 Internal Server Error` message. **Workaround** Add the user as a collaborator to the project, have them stop their notebook session, then remove them as a collaborator. For more information, see [how to share a project](../data-science-workflows/projects/collaborate). To prevent collaborators from seeing this error, ask them to close their running session before you remove them from the project. **Affected versions** 5.2.x ## AE auth pod throws OutOfMemory Error If you see an exception similar to the following, Anaconda Enterprise has exceeded the maximum heap size for the JVM: ``` Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler in thread "default task-248" 2018-08-29 23:13:26.327 UTC ERROR XNIO001007: A channel event listener threw an exception: java.lang.OutOfMemoryError: Java heap space (default I/O-36) [org.xnio.listener] 2018-08-29 23:12:32.823 UTC ERROR UT005023: Exception handling request to /auth/realms/AnacondaPlatform/protocol/openid-connect/token: java.lang.OutOfMemoryError: Java heap space (default task-86) [io.undertow.request] 2018-08-29 23:13:01.353 UTC ERROR XNIO001007: A channel event listener threw an exception: java.lang.OutOfMemoryError: Java heap space ``` **Workaround** Increase the JVM max heap size by doing the following: 1. Open the `anaconda-enterprise-ap-auth` deployment spec by running the following command in a terminal: ``` $ kubectl edit deploy anaconda-enterprise-ap-auth ``` 2. Increase the value for `JAVA_OPTS` (example below): ``` spec: containers: - args: - cp /standalone-config/standalone.xml /opt/jboss/keycloak/standalone/configuration/ && /opt/jboss/keycloak/bin/standalone.sh -Dkeycloak.migration.action=import -Dkeycloak.migration.provider=singleFile -Dkeycloak.migration.file=/etc/secrets/keycloak/keycloak.json -Dkeycloak.migration.strategy=IGNORE_EXISTING -b 0.0.0.0 command: - /bin/sh - -c env: - name: DB_URL value: anaconda-enterprise-postgres:5432 - name: SERVICE_MIGRATE value: auth_quick_migrate - name: SERVICE_LAUNCH value: auth_quick_launch - name: JAVA_OPTS value: -Xms64m -Xmx2048m -XX:MetaspaceSize=96M -XX:MaxMetaspaceSize=256m ``` **Affected versions** 5.2.1 ## Fetch changes behavior in Apache Zeppelin may not be obvious to new users A Fetch changes notification appears, but the changes do not get applied to the editor. This is how Zeppelin works, but users unfamiliar with the editor may find it confusing. If a collaborator makes changes to a notebook that’s also open by another user, the user needs to pull the changes that the collaborator made AND click the small reload arrows to refresh their notebook with the changes (see below). **Affected versions** 5.2.2 ## Apache Zeppelin can’t locate conflicted files or non-Zeppelin notebook files If you need to access files other than Apache Zeppelin notebooks within a project, you can use the `%sh` interpreter from within a Zeppelin notebook to work with files via bash commands, or use the **Settings** tab to change the default editor to Jupyter Notebooks or JupyterLab and use the file browser or terminal. **Affected versions** 5.2.2 ## Create and Installer buttons are not visible on Channels page When the Channels page is viewed initially, the Create and Installers buttons are not visible on the top right section of the screen. This prevents the user from creating channels or viewing a list of installers. **Workaround** To make the Create and Installer buttons visible on the Channels page, perform one of the following steps: * Click on the top-level Channels navigation link again when viewing the Channels page * Click on a specific channel to view its detail page, then return to the Channels page **Affected versions** 5.2.1 ## Updating a package from the Anaconda metapackage When updating a package dependency of a project, if that dependency is part of the Anaconda metapackage the package will be installed once but a subsequent `anaconda-project` call will uninstall the upgraded package. **Workaround** When updating a package dependency remove the `anaconda` metapackage from the list of dependencies at the same time add the new version of the dependency that you want to update. **Affected versions** 5.1.0, 5.1.1, 5.1.2, 5.1.3 ## File size limit when uploading files Unable to upload new files inside of a project that are larger than the current restrictions: * The limit of file uploads in JupyterLab is 15 MB **Affected versions** 5.1.0, 5.1.1, 5.1.2, 5.1.3, 5.2.0, 5.2.1, 5.2.2, 5.2.3 ## IE 11 compatibility issue when using Bokeh in projects (including sample projects) Bokeh plots and applications have had a number of issues with Internet Explorer 11, which typically result in the user seeing a blank screen. **Workaround** Upgrade to the latest version of Bokeh available. On Anaconda 4.4 the latest is 0.12.7. On Anaconda 5.0 the latest version of Bokeh is 0.12.13. If you are still having issues, consult the Bokeh team or support. **Affected versions** 5.1.0, 5.1.1, 5.1.2, 5.1.3 ## IE 11 compatibility issue when downloading custom Anaconda installers Unable to download a custom Anaconda installer from the browser when using Internet Explorer 11 on Windows 7. Attempting to download a custom installer with this setup will result in an error that “This page can’t be displayed”. **Workaround** Custom installers can be downloaded by refreshing the page with the error message, clicking the “Fix Connection Error” button, or using a different browser. **Affected versions** 5.1.0, 5.1.1, 5.1.2, 5.1.3 ## Project names over 40 characters may prevent JupyterLab launch If a project name is more than 40 characters long, launching the project in JupyterLab may fail. **Workaround** Rename the project to a name less than 40 characters long and launch the project in JupyterLab again. **Affected versions** 5.1.1, 5.1.2, 5.1.3 ## Long-running jobs may falsely report failure If a job (such as an installer, parcel, or management pack build) runs for more than 10 minutes, the UI may falsely report that the job has failed. The apparent job failure occurs because the session/access token in the UI has expired. However, the job will continue to run in the background, the job run history will indicate a status of “running job” or “finished job”, and the job logs will be accessible. **Workaround** To prevent false reports of failed jobs from occurring in the UI, you can extend the access token lifespan (default: 10 minutes). To extend the access token lifespan, log in to the Anaconda Enterprise Authentication Center, navigate to Realm Settings > Tokens, then increase the Access Token Lifespan to be at least as long as the jobs being run (for example, 30 minutes). **Affected versions** 5.1.0, 5.1.1, 5.1.2, 5.1.3 ## New Notebook not found on IE11 On Internet Explorer 11, creating a new Notebook in a Classic Notebook editing session may produce the error “404: Not Found”. This is an artifact of the way that Internet Explorer 11 locates files. **Workaround** If you see this error, click “Back to project”, then click “Return to Session”. This refreshes the file list and allows IE11 to find the file. You should see the new notebook in the file list. Click on it to open the notebook. **Affected versions** 5.0.4, 5.0.5 ## Disk pressure errors on AWS If your Anaconda Enterprise instance is on Amazon Web Services (AWS), overloading the system with reads and writes to the directory `/opt/anaconda` can cause disk pressure errors, which may result in the following: * Slow project starts. * Project failures. * Slow deployment completions. * Deployment failures. If you see these problems, check the logs to verify whether disk pressure is the cause: 1. To list all nodes, run: ``` kubectl get node ``` 2. Identify which node is experiencing issues, then run the following command against it, to view the log for that node: ``` kubectl describe node ``` If there is disk pressure, the log will display an error message similar to the following: **Workaround** To relieve disk pressure, you can add disks to the instance by adding another Elastic Block Store (EBS) volume. If the disk pressure is being caused by a back up, you can move the backed up file somewhere else (for example, to an NFS mount). See [Backing up and restoring AE](../install/migrate/backup-restore) for more information. To add disks to the instance by adding another Elastic Block Store (EBS) volume. 1. Open the AWS console and add a new EBS volume provisioned to 3000 IOPS. A typical disk size is 500 GB. 2. Attach the volume to your AE 5 master. 3. To find your new disk’s name run `fdisk -l`. Our example disk’s name is `/dev/nvme1n1`. In the rest of the commands on this page, replace `/dev/nvme1n1` with your disk’s name. 4. Format the new disk: `fdisk /dev/nvme1n1` To create a new partition, at the first prompt press `n` and then the return key. Accept all default settings. To write the changes, press `w` and then the return key. This will take a few minutes. 5. To find your new partition’s name, examine the output of the last command. If the name is not there, run `fdisk -l` again to find it. Our example partition’s name is `/dev/nvme1n1p1`. In the rest of the commands on this page, replace `/dev/nvme1n1p1` with your partition’s name. 6. Make a file system on the new partition: `mkfs /dev/nvme1n1p1` 7. Make a temporary directory to capture the contents of `/opt/anaconda`: `mkdir /opt/aetmp` 8. Mount the new partition to `/opt/aetmp`: `mount /dev/nvme1n1p1 /opt/aetmp` 9. Shut down the Kubernetes system. Find the gravity services: `systemctl list-units | grep gravity` You will see output like this: ``` # systemctl list-units | grep gravity gravity__gravitational.io__planet-master__0.1.87-1714.service loaded active running Auto-generated service for the gravitational.io/planet-master:0.1.87-1714 package gravity__gravitational.io__teleport__2.3.5.service loaded active running Auto-generated service for the gravitational.io/teleport:2.3.5 package ``` Shut down the `teleport` service: `systemctl stop gravity__gravitational.io__teleport__2.3.5.service` Shut down the `planet-master` service: `systemctl stop gravity__gravitational.io__planet-master__0.1.87-1714.service` 10. Copy everything from `/opt/anaconda` to `/opt/aetmp`: `rsync -vpoa /opt/anaconda/* /opt/aetmp` 11. Include the new disk at the `/opt/anaconda` mount point by adding this line to your file systems table at `/etc/fstab`: ``` /dev/nvme1n1p1 /opt/anaconda ext4 defaults 0 0 ``` Use mixed spaces and tabs in this pattern: `/dev/nvme1n1p1/opt/anacondaext4defaults00` 12. Move the old `/opt/anaconda` out of the way to `/opt/anaconda-old`: `mv /opt/anaconda /opt/anaconda-old` If you’re certain the `rsync` was successful, you may instead delete `/opt/anaconda`: `rm -r /opt/anaconda` 13. Unmount the new disk from the `/opt/aetmp` mount point: `umount /opt/aetmp` 14. Make a new `/opt/anaconda` directory: `mkdir /opt/anaconda` 15. Mount all the disks defined in `fstab`: `mount -a` 16. Restart the gravity services: ``` systemctl start gravity__gravitational.io__planet-master__0.1.87-1714.service systemctl start gravity__gravitational.io__teleport__2.3.5.service ``` ## Disk pressure error during backup If a disk pressure error occurs *while backing up your configuration*, the amount of data being backed up has likely exceeded the amount of space available to store the backup files. This triggers the Kubernetes eviction policy defined in the `kubelet` startup parameter and causes the backup to fail. To check your eviction policy, run the following commands *on the master node*: ``` sudo gravity enter systemctl status | grep "/usr/bin/kubelet" ``` **Workaround** Restart the backup process, and specify a location with sufficient space (for example, an NFS mount) to store the backup files. See [Backing up and restoring AE](../install/migrate/backup-restore) for more information. ## General diagnostic and troubleshooting steps **Entering Anaconda Enterprise environment** To enter the Anaconda Enterprise environment and gain access to `kubectl` and other commands within Anaconda Enterprise, use the command: ``` sudo gravity enter ``` **Moving files and data** Occasionally you might need to move files and data from the host machine to the Anaconda Enterprise environment. If so, there are two *shared mounts* to pass data back and forth between the two environments: * host: `/opt/anaconda/` -> AE environment: `/opt/anaconda/` * host: `/var/lib/gravity/planet/share` -> AE environment: `/ext/share` If data is written to either of the locations, that data will be available on both the host machine and within the Anaconda Enterprise environment **Debugging** AWS Traffic needs to handle the public IPs and ports. You should either use a canonical security group with the proper ports opened or manually add the specific ports listed in [Network Requirements](../install/reqs#network-requirements). **Problems during air gap project migration** The command anaconda-project lock over-specifies the channel list resulting in a conda bug where it adds defaults from the internet to the list of channels. Solution: Add to the .condarc: “default\_channels”. This way, when conda adds “defaults” to the command it is adding the internal repo server and not the repo.continuum.io URLs. EXAMPLE: ``` default_channels: - anaconda channels: - our-internal - out-partners - rdkit - bioconda - defaults - r-channel - conda-forge channel_alias: https://:8086/conda auto_update_conda: false ssl_verify: /etc/ssl/certs/ca.2048.cer ``` **LDAP error in ap-auth** `[LDAP: error code 12 - Unavailable Critical Extension]; remaining name 'dc=acme, dc=com'` This error can be caused when pagination is turned on. Pagination is a server side extension and is not supported by some LDAP servers, notably the Sun Directory server. **Session startup errors** If you need to troubleshoot session startup, you can use a terminal to view the session startup logs. When session startup begins the output of the `anaconda-project prepare` command is written to `/opt/continuum/preparing`, and when the command completes the log is moved to `/opt/continuum/prepare.log`.