> ## Documentation Index
> Fetch the complete documentation index at: https://anaconda.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

## Questions regarding installers & packages, conda, or Navigator

For any questions regarding installers and <Tooltip tip="Software files and information about the software, such as its name, version, and description, bundled into a file that can be installed and managed by a package manager.">packages</Tooltip>, please refer to [Distribution Troubleshooting](/reference/troubleshooting).

For help with conda, please refer to the official [conda documentation](https://docs.conda.io/en/latest/).

For help with Navigator, please refer to our [Navigator documentation](/tools/anaconda-navigator/main).

## General questions

<AccordionGroup>
  <Accordion title="What do I get from the Business plan that I don't get from the free or Starter plans?">
    Information about which features are available with each plan is available on our [home page](/main).
  </Accordion>

  <Accordion title="Can I still keep my personal Anaconda account?">
    If you have an account under your personal email, and your company wants to add you to their organization under your work email, you can keep your personal Anaconda account. However, you should not use the account associated with your personal email for commercial activities.
  </Accordion>

  <Accordion title="Does my personal email address associated with my account follow me to my corporate membership?">
    It can! Ultimately, whether your personal email is added to your company's organization or not depends on their SSO implementation. If your company has implemented SSO, you'll need to use your corporate email to sign in. For more information about SSO, see [Enterprise Single Sign-on (SSO)](/anaconda-platform/cloud/admin/integrations/esso).
  </Accordion>
</AccordionGroup>

## Organization management

<AccordionGroup>
  <Accordion title="Why didn't my organization member receive an invitation when I sent them one?">
    If you've sent an invitation to a user, but they have not received an email instructing them to join the organization, it is usually because they are already a member.

    Go to your `https://anaconda.com/app/organizations/<ORG_ID>/users` page and search for their email address to see if they are a member. If they are not listed and do not receive the invitation after you resend it, open a [support ticket](https://support.anaconda.com/hc/en-us/requests/new).
  </Accordion>
</AccordionGroup>

## Setting up and managing your Anaconda account

<AccordionGroup>
  <Accordion title="How do I verify my account?">
    Accounts are verified through a link that is sent to the email address you used to sign up.
  </Accordion>

  <Accordion title="What happens if I do not receive an email verification?">
    If you work for a company with strict firewall protections, your verification email may be delayed. Check your email's spam folder in case it was delivered there. If you don't find it in your spam folder, please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553).

    <Note>
      Your verification email link must be used within 24 hours. If not, you must [generate a new verification email](https://auth.anaconda.com/ui/recovery).
    </Note>
  </Accordion>

  <Accordion title="What happens if I get an error after clicking the verification link?">
    Please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553) for account-related questions.
  </Accordion>

  <Accordion title="How do I change the email address associated with my Anaconda.com account?">
    For instructions on how to change the email address associated with your Anaconda.com account, see [Changing your account email address](/anaconda-platform/cloud/user/profile-management#changing-your-account-email-address).

    <Note>
      Users that log in via Single Sign-On (SSO) are not able to change their email address.
    </Note>
  </Accordion>

  <Accordion title="Does my password expire?">
    No, your password will not expire.
  </Accordion>

  <Accordion title="How do I reset my password?">
    For instructions on how to reset your password, see [Resetting your password](/anaconda-platform/cloud/user/profile-management#updating-your-account-password).
  </Accordion>

  <Accordion title="How long will my login remain active?">
    Anaconda.com allows you to remain logged in until it detects one hour of inactivity. After that, you will need to sign in again.
  </Accordion>

  <Accordion title="How can I check the status of a privacy request?">
    You can check the status of a privacy request by navigating to the [Anaconda Privacy Center](https://legal.anaconda.com/policies/en/?modal=take-control), selecting **Verify your identity**, entering your email address, and selecting *Check Status*.

    <Note>
      It can take up to 30 days for a request to be processed.
    </Note>
  </Accordion>

  <Accordion title="How do I delete my account and personal data?">
    For instructions on how to remove your personal data, see [Deleting your personal data](/anaconda-platform/cloud/user/profile-management#deleting-your-personal-data).

    For instructions on how to delete your account, see [Deleting your account](/anaconda-platform/cloud/user/profile-management#deleting-your-account).
  </Accordion>
</AccordionGroup>

## Authenticating Anaconda

<AccordionGroup>
  <Accordion title="How do I obtain my access token?">
    For individual subscribers, a private <Tooltip tip="A randomly generated string that proves your identity and permission to access resources like channels, packages, or APIs.">token</Tooltip> will be sent to the email address associated with your Anaconda.com account.

    For organization members, you can [issue yourself a token by following instructions provided here](/anaconda-platform/cloud/user/tokens) *after you have been assigned a seat*.
  </Accordion>

  <Accordion title="What happens if I lose my access token?">
    For individual subscribers, you can [re-issue yourself a new <Tooltip tip="A randomly generated string that proves your identity and permission to access resources like channels, packages, or APIs.">token</Tooltip> here](https://anaconda.com/app/profile/token).

    For organization members, you can [re-issue yourself a new token by following instructions provided here](/anaconda-platform/cloud/user/tokens).

    <Warning>
      Requesting a new token will revoke and deactivate your existing token's access. Remember to update your access token by running the `conda token set <TOKEN>` command.
    </Warning>
  </Accordion>

  <Accordion title="Do I ever need to update my access token?">
    If you are transitioning from an individual user license to a site license, you will need to update your access <Tooltip tip="A randomly generated string that proves your identity and permission to access resources like channels, packages, or APIs.">token</Tooltip>. A site token will provide you with an organization access token that anyone in your organization can use.
  </Accordion>

  <Accordion title="What if I need multiple access tokens, like for a team of users?">
    If you need multiple tokens for your team, each team member must create an Anaconda.com account to obtain an access token.
  </Accordion>

  <Accordion title="What happens if someone else uses my token?">
    If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke its access. See **What happens if I lose my access token**, above.
  </Accordion>

  <Accordion title="How do I prevent unauthorized access?">
    Keep your access token private and secure.
  </Accordion>

  <Accordion title="What do I do if my access token does not work?">
    Please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553) for account-related questions.
  </Accordion>

  <Accordion title="When does my token expire?">
    Your token's expiration date is based off your subscription's expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to [sync your token](/anaconda-platform/cloud/user/tokens) to extend its life to your new subscription expiration date.
  </Accordion>
</AccordionGroup>

## Setting up my access

<AccordionGroup>
  <Accordion title="Can I add support to my subscription?">
    Yes. This is done via a sales agreement. Please contact sales at [sales@anaconda.com](mailto:sales@anaconda.com).
  </Accordion>

  <Accordion title="How do I activate my account?">
    To authenticate to Anaconda, please refer to the [Authenticating to Anaconda](/anaconda-platform/cloud/getting-started-with-anaconda-platform#issuing-and-setting-your-token) section in the getting started guide.
  </Accordion>

  <Accordion title="How do I add repo.anaconda.cloud defaults to the .condarc file?">
    Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your `.condarc` file to use packages from the `repo.anaconda.cloud` channels `main`, `r`, and `msys2`.
  </Accordion>
</AccordionGroup>

## Setting up and managing payments and billing

<AccordionGroup>
  <Accordion title="How do I view my subscription information?">
    <Tabs>
      <Tab title="Individual subscription">
        For individual subscriptions, open the user dropdown menu and select <Icon icon="money-check-dollar" iconType="regular" /> [Subscriptions](https://anaconda.com/app/profile/subscriptions).
      </Tab>

      <Tab title="Organization subscription">
        Navigate to your [Organizations](https://anaconda.com/app/profile/organizations) page, select your organization, then select <Icon icon="money-check-dollar" iconType="regular" /> **Subscriptions** under Org Management.
      </Tab>
    </Tabs>
  </Accordion>

  <Accordion title="How do I manage my subscription?">
    For instructions on how to manage your individual subscription, see [Managing a subscription](/anaconda-platform/cloud/admin/subscriptions#managing-a-subscription).
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    For instructions on how to cancel your subscription, see [Canceling a subscription](/anaconda-platform/cloud/admin/subscriptions#canceling-a-subscription).

    <Note>
      Requesting cancellation will initiate revoking any subscription-based access on your account.
    </Note>
  </Accordion>

  <Accordion title="Will I get a notification of my cancellation?">
    Yes, you will receive an email confirming your subscription has been cancelled.
  </Accordion>

  <Accordion title="What happens to my current account when I cancel my subscription?">
    You will have access to Anaconda until the end of the paid subscription period. For example, if you purchased a monthly subscription, your access will last until the end of the month.
  </Accordion>

  <Accordion title="How do I access my payment information?">
    For information on how to access and manage your billing and payment information, see [Managing billing information](/anaconda-platform/cloud/admin/subscriptions#managing-billing-information).
  </Accordion>

  <Accordion title="How do I change or add credit card information?">
    For instructions on how to change or add your credit card information, see [Managing billing information](/anaconda-platform/cloud/admin/subscriptions#managing-billing-information).
  </Accordion>

  <Accordion title="How do I change my organization billing manager?">
    <Note>
      Only administrators can change member permissions. Administrators cannot change their own permissions.
    </Note>

    Navigate to your [Organizations](https://anaconda.com/app/profile/organizations) page, then select your organization. From the <Icon icon="user-check" iconType="regular" /> **Users** page, you can assign a new billing manager by selecting a user, then clicking **Assign as Billing Manager**. Click **Assign as Billing Manager** again to confirm.
  </Accordion>

  <Accordion title="How can I get my payment history?">
    You will be emailed receipts for your payments when they are made. You can also view your payment history at any time from Stripe.

    For instructions on how to view your payment history, see [Managing billing information](/anaconda-platform/cloud/admin/subscriptions#managing-billing-information).
  </Accordion>

  <Accordion title="How long does it take to see a payment posted?">
    Approximately 5-10 business days after payment confirmation, depending upon the bank.
  </Accordion>

  <Accordion title="What happens if my credit card is breached?">
    If your credit card is breached, change your credit card details in Stripe.

    For instructions on how to change your credit card information, see [Managing billing information](/anaconda-platform/cloud/admin/subscriptions#managing-billing-information).
  </Accordion>

  <Accordion title="Who hosts my credit card data?">
    Stripe. Anaconda does not host your financial data.
  </Accordion>

  <Accordion title="What company shows up on my bank statement?">
    Stripe. Anaconda will show in the description.
  </Accordion>

  <Accordion title="When will I be billed, monthly or yearly?">
    For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.

    For yearly subscriptions, you will be billed one year from the date you purchased your current subscription.
  </Accordion>

  <Accordion title="Is my membership prorated?">
    Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.
  </Accordion>

  <Accordion title="If I cancel mid-month, how long will I have access to the platform?">
    You will have until the end of the canceled month.
  </Accordion>

  <Accordion title="How do I change my subscription duration? For example, switching from monthly to annual or annual to monthly.">
    For instructions on how to change your subscription duration, see [Managing a subscription](/anaconda-platform/cloud/admin/subscriptions#managing-a-subscription).
  </Accordion>

  <Accordion title="Do I have to have a credit card on file?">
    Yes. Purchases require an active and valid card on your profile.
  </Accordion>

  <Accordion title="What is your refund policy?">
    We do not offer refunds or exchanges.
  </Accordion>

  <Accordion title="Will I get a receipt?">
    Yes, we will email your receipt after purchase to the email address associated with your profile.
  </Accordion>
</AccordionGroup>

## Anaconda community

<AccordionGroup>
  <Accordion title="How do I report suspicious activity on the platform?">
    You can report any suspicious activity by [submitting a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553).
  </Accordion>

  <Accordion title="How do I report a bug?">
    You can report bugs or any other errors to our [anaconda-issues repo](https://github.com/ContinuumIO/anaconda-issues/issues).
  </Accordion>
</AccordionGroup>